i HAVE EMAILED 2X TO return item with full refund. I have not received the help I need. The item is poor quality and not what I expected. There are scratches all over it. In addition, between the lines of the design there are 'specs' of the lines randomly all over it. In other words, it's poor quality and not a 'clean' design. It looks terrible when lit up.
I expect a full refund. As I do not expect another one to look any different. I researched and someone else reported on the same problem. I do not want to mess with a replacement as it was a xmas gift that bombed because of the quality and workmanship.
I put the purchase on my credit card. If it isn't resolved to my satisfaction I will report it to my credit card company as well as put negative reviews online. See 4 photos attached.
Reason of review: Bad quality.
Preferred solution: Full refund.